Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Hamrix ("Hamrix", "we", "us", or "our"). By accessing our website (hamrix.com), requesting proposals, or executing contracts for our digital solutions, software development, data engineering, marketing performance, cloud architecture, and technical advisory services, you agree to comply with and be bound by these Terms.

If you are entering into these Terms on behalf of an enterprise, company, or legal entity, you represent and warrant that you possess the full legal authority to bind that entity to these Terms.

Company Structure & Global Operations

Hamrix is headquartered and legally registered in Pakistan, delivering complete digital solutions to clients globally across international markets, including Pakistan, the United States, the United Kingdom, Saudi Arabia, and the United Arab Emirates.

Regardless of your geographical location, all business communications, technical proposals, contracts, and digital solution deliveries are conducted in accordance with commercial standards and subject to the governing terms set forth herein.

Contract Execution & Advance Deposit Requirement

To maintain rigorous engineering standards and resource allocation, Hamrix adheres to a strict formal contract and advance payment policy:

• Executed Contract Requirement: No development work, data analysis, marketing campaign setup, sprint planning, or technical onboarding will commence without prior execution of a formal written contract, proposal, or Statement of Work (SOW) signed by authorized representatives of both parties.
• Upfront Advance Deposit: Work on any project or milestone will begin only after Hamrix receives confirmed receipt of the agreed upfront advance deposit as specified in the SOW.

Complete Digital Solutions & Statements of Work

Hamrix is an integrated digital solutions company. We do not merely offer standalone development; we engineer complete end-to-end technology and growth solutions encompassing:

• Software & Platform Engineering: Custom enterprise applications, web platforms, mobile apps, and SaaS architecture.
• Data & Analytics Engineering: Business intelligence dashboards, data pipelines, predictive analytics, and AI integrations.
• Digital Marketing & Growth: Performance marketing, SEO strategy, social media campaigns, and conversion rate optimization.
• Cloud Infrastructure & Security: DevOps automation, serverless deployment, database management, and system monitoring.

Specific commercial details, technical deliverables, milestone schedules, acceptance criteria, and project fees will be established in individualized Statements of Work ("SOW"), proposals, or Master Services Agreements ("MSA") agreed upon by both parties. In the event of any conflict between these Terms and an executed SOW, the terms of the executed SOW shall take precedence for that specific project.

Fees, Taxes & Payment Terms

Project fees, milestone billing schedules, and expense reimbursements are set forth in the applicable proposal or SOW. Unless otherwise specified in writing:

• Advance & Invoicing: Milestone invoices are payable upon receipt or within the net terms stated in the agreement.
• Exclusion of Taxes: All quoted fees, milestone rates, and project estimates are net of taxes and exclusive of any applicable local, national, sales, Value Added Tax (VAT), Goods and Services Tax (GST), withholding taxes, or cross-border statutory levies.
• Responsibility for Taxes & Fees: The Client is solely responsible for paying, withholding, or reimbursing any statutory taxes, duties, banking transfer charges, or currency conversion fees required by their local tax jurisdiction, ensuring Hamrix receives the full net fee specified in the contract.
• Scope Adjustments: Any material scope modifications or additional feature requests during development will be documented and billed through an agreed Change Order.

Intellectual Property Rights

Confidentiality & Non-Disclosure

Both parties agree to protect and maintain the strict confidentiality of all proprietary and non-public information disclosed during the course of the business relationship, including but not limited to business plans, source code, customer data, marketing strategies, pricing terms, and technical roadmaps.

Neither party will disclose the other party's Confidential Information to any third party without prior written consent, except to employees, contractors, and legal advisors who have a legitimate need to know and are bound by equivalent confidentiality obligations.

Client Obligations & Approvals

To ensure milestone completion and high solution quality, the Client agrees to:

• Provide clear project objectives, marketing briefs, technical requirements, and necessary brand assets in a timely manner.
• Designate an authorized project representative responsible for milestone reviews and formal acceptance.
• Supply required third-party API credentials, advertising account access, server access, and environment permissions as agreed in the project timeline.
• Conduct prompt testing and review within agreed evaluation windows following milestone delivery.

Service Warranties & Standards

Hamrix warrants that services will be performed in a professional, workmanlike manner adhering to modern software engineering standards, security best practices, data integrity protocols, and the technical specifications set forth in the governing SOW.

We provide a standard post-launch bug-fix warranty period (as defined in each project contract) to remedy reproducible code defects identified in delivered features.

Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, loss of business revenue, or data loss, arising out of or related to these Terms or the services provided.

Except for gross negligence or willful misconduct, Hamrix's total aggregate liability arising out of or relating to any project engagement shall not exceed the total fees actually paid by the Client to Hamrix under the specific Statement of Work giving rise to the claim in the twelve (12) months preceding the event.

Term & Termination

Either party may terminate a project engagement upon written notice if the other party materially breaches any provision of these Terms or the governing SOW and fails to cure such breach within thirty (30) days of receiving written notification.

Upon termination, the Client shall pay Hamrix for all work completed and expenses incurred up to the effective termination date. Upon full payment, Hamrix will deliver all completed deliverables and client-owned assets.